中国临床心理学杂志

电子邮件心理咨询的治疗性回复模型与技术的实证研究

作者：赵嘉路贾晓明徐琳周玥

分类号：R395.5

出版年,卷(期):页码：2011,19(6):834-837

摘要：

目的:探讨电子邮件心理咨询的治疗性回复的模型、技术特点及难点。方法:对8例邮件求助个案进行治疗性邮件回复,并对咨询文本、求助者反馈评估文本进行分析。结果:①治疗性邮件回复分为四个阶段:连结、理解、重构、行动;②各个阶段的特定回应分为感谢、感受再现、正面回应,问题重复、共情性表达、聚焦与深化,问题重构、思维突破;具体化建议、鼓励与祝愿;③电子邮件心理咨询的新技术有:多重反问技术,"那时那地"技术。结论:治疗性邮件是在一定的回复框架下工作,同时注意适当的回应方式以及技术的恰当运用,以使回复有所成效。

The purpose of this research is to explore the therapeutic reply model,techniques and difficulties in e-mailcounseling.Methods:8 undergraduates participated in this study,and an qualitative research was applied to analyse thecounseling texts and feedback texts from clients.Results:①A 4-stage model to reply counseling e-mail was developedin this research,i.e.connection,understanding,reconstruction and action.②Different response was varying in each stages,including:appreciation,feel representation positive response,problems repeat,empathy,focus and deepening,problem reconstruction,thinking breakthroughs,specific advice,encouragement and wishes.③The main therapeutic reply techniqueswere multiple question and ‘when-and-where'.Conclusion:In a certain reply framework,in order to make therapeuticmail effective,you must pay attention to the way you reply and make sure you have used appropriate technologies.

基金项目：

国家科技部支撑计划项目“十种心理咨询与心理治疗技术的规范与示范研究”(2009BAI77B07);北京理工大学研究生科技创新活动专项计划阶段性研究成果

作者简介：

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