中国临床心理学杂志

制造企业生产线员工工作倦怠、社会支持与离职意向的关系

单位：1. 江西师范大学心理学院南昌 330022
2. 集美大学教师教育学院厦门 361021
3. 厦门市集美区委宣传部厦门 361021

分类号：R395.6

出版年,卷(期):页码：2013,21(5):826-828

摘要：

目的：探讨制造企业生产线员工工作倦怠、社会支持与离职意向的关系。方法：采用工作倦怠、社会支持和离职意向三个量表对1354名制造企业生产线员工进行调查。结果：离职意向与情绪衰竭、玩世不恭呈显著正相关,与社会支持呈显著负相关;社会支持与工作倦怠因子间呈显著负相关;工作倦怠在社会支持与离职意向间起着完全中介作用。结论：减轻生产线员工的工作倦怠、完善社会支持系统,有助于减轻这一群体的离职意向。

Objective: To explore the relationship between job burnout, social support and turnover intention of workers in manufacturing factories. Methods: 1354 participants were recruited to complete the MBI-GS(Maslach Burnout InventoryGeneral Survey), social support scale and turnover intention scale. Results: Turnover intention was positively related to emotional exhaustion and cynicism, but negatively related to social support factors; Social support factors were negatively related to job burnout factors; Job burnout fully mediated the relationship between social support and turnover intention.Conclusion: Government's relevant departments and enterprises should take measures to relieve the worker's burnout level and to improve the social support system, so as to relieve their turnover intention.

基金项目：

厦社科研(2012)-42号:厦门市新生代农民工心理健康状况调研;福建思政立项课题(闽政研2012—B3)“团体心理辅导对提高人文关怀和心理疏导有效性研究”

作者简介：

参考文献：

1 Maslach C, Schaufeli WB, Leiter MP. Job burnout. AnnualReview of Psychology, 2001, 52(1): 397-422
2 龚雨玲. 武警基层干部工作压力、应对方式与工作倦怠的关系. 中国临床心理学杂志，2011，19(4)：548-550
3 商涛，王小桃，张晓辉，等. 企业生产线员工工作倦怠的调查. 中国健康心理学杂志，2006，14(6)：177-182
4 程刚. 电子制造企业基层员工工作倦怠及其影响机制研究. 苏州大学硕士研究生毕业论文，2007
5 Price JL. The study of turnover. Ames: Lowa State UniversityPress, 1997
6 Friedman IA. Burnout in teachers: Shattered dreams of im-peccable professional performance. Psychotherapy in Prac-tice, 2000, 56(5): 595-606
7 Tsai FJ, Chan CC. Occupational stress and burnout of judg-es and procurators. International Archives of Occupationaland Environmental Health, 2010, 83: 133-1421
8 Hobfoll SE. The influence of culture, community, and thenested self in stress process: Advancing conservation of re-sources theory. Applied Psychology: An International Re-view, 2001, 50: 337-370
9 李超平，时勘. 分配公平与程序公平对工作倦怠的影响.心理学报，2003，35(5)：677-684
10 汪向东，王希林，马弘. 心理卫生评定量表手册. 中国心理卫生杂志社，1999．122-124
11 李永鑫，高冬东，申继亮. 教师工作倦怠与自尊、心理健康和离职意向的关系. 心理发展与教育，2007，23(4)：83-87
12 Green E, Walkey FH, TaylorA J. The Three-factor Struc-ture of the maslach burnout inventory: A multicu-cturalmultinational confirmatory study. Journal of Social Behaviorand Personality, 1991, 6: 453-472
13 Cordes C, Dougherty T. A review and integration of resear-ch on job burnout. Academy of Management Review,1993, 18(4): 621-659
14 De RijkA E, Le Blanc PM, Schaufeli WB. Active copingand need for control as moderators of the job demandcontrol mode:l Effects on burnout. Jour-nal of Occupationaland Organizational Psychology, 1998, 71(1): 1-18
15 蒋苾菁，张雯. 付出回报失衡与工作倦怠的关系. 中国心理卫生杂志，2011，25(1)：74-75
16 Knight, John, Linda Yueh. Job mobility of residents andmigrants in urban China. Journal of Comparative Econom-ics, 2004, 32:637-660
17 Lee RT, Ashforth BE. A meta-analytic examination of thecorrelates of the three dimensions of job burnout. Journal ofApplied Psychology, 1996, 81(2): 123-133

服务与反馈：

【文章下载】【加入收藏】